Stakeholder Identification and Communication Mechanism
While pursuing corporate sustainability, Etron attaches great importance to feedback from stakeholders. Individuals or groups that have an impact on corporate operations, or are affected by the operational activities of the Company, are included in the scope of stakeholders. Through a primary stakeholder identification process, each department reviews and identifies relevant stakeholders based on business interactions. Guided by the five principles of the AA1000 Stakeholder Engagement Standard (SES)—dependency, responsibility, influence, diverse perspectives, and tension—quantitative assessments are conducted via questionnaire scoring to determine the level of influence of each stakeholder category. Following review and confirmation by the Sustainability Development Committee, six major stakeholder groups have been identified, including employees, customers, suppliers, banks, government agencies, and investors. For these six stakeholder groups, the Company continuously collects and analyzes their material topics, establishes appropriate communication channels, integrates stakeholder concerns into sustainability planning, and maintains regular communication and feedback management mechanisms.
As the highest governance body, the Board of Directors directly communicates with and responds to investors by participating in the Annual General Shareholders’ Meetings and investor conferences, thereby strengthening governance-level engagement and feedback with stakeholders.
Stakeholder Communication Channels and Material Topics
Government Agencies
Government agencies supervise and audit the practice of regulatory compliance across all operations of the company.
- Corporate Governance Evaluation (Annual)
- Regulatory Authority Inspections (Regularly / Project-based)
- Policy Briefings (Irregular)
- Market Observation Post System (MOPS) (Irregular)
- Official Correspondence (Irregular)
- Ranked in the top “21% to 35%” in the Corporate Governance Evaluation.
- Conducted a total of 4 inspections related to environmental protection, occupational safety, and fire safety.
- Participated in 7 sustainability-related regulatory and practical briefings hosted by competent authorities, including the Sustainable Economic Activities Assessment Guidelines, ESG Promotion and Advocacy, IFRS Sustainability Disclosure Standards, GHG Inventory Briefings, and ESG Evaluation Briefings.
Investors
Investors are supporters of the company; the company shall protect their rights and treat all investors fairly, ensuring that they enjoy full rights to know, participate, and decide on major corporate matters.
- Annual General Shareholders’ Meeting (Annual)
- Investor Conference (Annual)
- Market Observation Post System (MOPS) (Irregular)
- Official Website, Phone, E-mail (Irregular)
- Held 1 Annual General Shareholders’ Meeting and 1 investor conference.
- Fully disclosed 4 financial reports and 12 monthly revenue reports in accordance with laws and standards.
Suppliers
(Including contractors and subcontractors) Maintaining long-term, positive interactions with supply partners ensures a stable supply of raw materials, components, and services. Furthermore, taking joint actions with supply partners can effectively prevent environmental pollution and labor rights violations.
- Critical Supplier Audits and Questionnaires (Regular / Supplier-specific)
- Critical Supplier Meetings (Irregular)
- Contractor Consultation Organization Meetings (Irregular)
- Construction Safety and Health Notices (Irregular)
- Completed on-site audits for 7 critical supplier facilities.
- Achieved a 100% response rate for CMRT / EMRT conflict minerals investigation questionnaires from critical suppliers (5 suppliers in total).
- Achieved a 100% signing rate for the “Supplier Corporate Social Responsibility and Sustainable Development Code of Conduct” among critical suppliers.
- The qualified list of smelters and refiners has been fully disclosed on the Conflict Minerals Management Section.
Customers
Customers are the primary source of company revenue. The company regards product quality, safety, and after-sales service as its highest commitment to customers. Maintaining high customer satisfaction helps enhance customer recognition of the company.
- Customer Satisfaction Survey (Annual)
- Customer ESG Assessment Platform Responses (Regular / On-demand)
- Customer Meetings (Irregular)
- Customer Audits (Irregular)
- Completed the 2025 Customer Satisfaction Survey, recovering 56 responses with an average satisfaction score of 4.26 (out of 5).
- Completed and submitted responses for the CDP Carbon Disclosure Questionnaire, EcoVadis Questionnaire, and RBA SAQ Self-Assessment Questionnaire for customer review.
Employees
Employees are the indispensable foundation of corporate operations. The company is committed to providing a diverse and healthy workplace environment supporting both physical and mental well-being, allowing employees to work without worries.
- Labor-Management Meeting (Quarterly)
- Employee Welfare Committee Meeting (At least once a quarter)
- Occupational Safety and Health Committee Meeting (Quarterly)
- Departmental Meetings and Performance Interviews (Regular / On-demand)
- Managers’ Meetings (Irregular)
- Employee Grievance Mailbox (Irregular)
- Internal Announcements (Irregular)
- Convened 4 Labor-Management Meetings, 8 Employee Welfare Committee Meetings, and 4 Occupational Safety and Health Committee Meetings.
- Received 0 employee grievance cases this year.
Banks
Through close communication and interaction with banking partners, stable and competitive financial support is secured to ensure robust business operations.
- Banking Business Exchange Meetings (Irregular)
- Successfully signed ESG-related commitment letters or declarations with 4 partner banks this year.
- Successfully obtained preferential financing interest rates from 1 partner bank due to achieving green sustainability ESG criteria indicators.
Stakeholder Contact Windows
Customer Service
The Company highly values customer feedback, adheres to a customer-oriented approach, provides optimal products and services in a timely manner, and continuously improves quality to achieve total customer satisfaction.
Employee Welfare & Grievance
The Company always treats employees with integrity, emphasizes reasonable and humanized management, establishes smooth communication channels, maintains excellent labor-management relations, and protects employees’ legal rights in accordance with the Labor Standards Act.
Investor Relations
Investors are supporters of the company. In addition to disclosing public information as required by regulations, the Company also provides a dedicated mailbox for communication with investors.
Supplier Relations
All interactions between the Company and suppliers are conducted in accordance with the company’s “Code of Ethical Conduct.” The Company regularly hosts gatherings and conducts audits to ensure supplier quality and deepen mutual partnerships.
Stakeholder communication
As Etron Technology pursues sustainable business operations, we value the voices of stakeholders. Any individual or group that may have a significant impact on the company’s operations is considered a stakeholder. The company’s Sustainable Committee identifies key stakeholders based on the five principles of the AA1000 Stakeholder Engagement Standard (SES): dependency, responsibility, influence, diversity of perspectives, and tension of concerns. The main stakeholders identified are: employees, customers, suppliers, banks, government agencies, and investors。
Etron Technology consolidates the key issues of concern raised by stakeholders through daily communication with various departments and major stakeholders, which are then reviewed and analyzed by the Sustainable Development Committee. Additionally, the company refers to the specific themes of the GRI Sustainability Reporting Standards 2021 and SASB Industry-Specific Sustainability Accounting Standards to summarize 24 sustainable issues covering economic, environmental, and social aspects. This ensures that the company’s disclosures on E (environmental), S (social), and G (governance) aspects of sustainability information meet stakeholders’ expectations。
Etron Technology reports stakeholders communication status to the board of directors every year. Last report to the board of directors is in November 2023
| Primary Stakeholder Categories | Communication Channels | Communication Frequency | Concerned Issues |
| Government Agencies | Public Information Platform | based on the nature of matters | Regulatory Compliance Occupational Safety and Health Green Products |
| Corporate Governance Evaluation | Annually | ||
| Supervisory Authority Inspections | Annually | ||
| Policy Advocacy Meetings | based on the nature of matters | ||
| Official Correspondence | based on the nature of matters | ||
| Investor | Public Information Platform | based on the nature of matters | Information Security Product Liability Talent Development and Retention |
| Monthly Revenue, Quarterly Financial Reports | Annually disclosure | ||
| Shareholder Meetings | Annually | ||
| Corporate Briefings | Annually | ||
| Official Website, Phone, E-mail | based on the nature of matters | ||
| Suppliers/Contractors/Outsourcers | Supplier/Outsourcer Meetings | Weekly /Monthly | Regulatory Compliance Procurement Practices Information Security |
| Contractor Agreement Organizational Meetings | Annually | ||
| Construction Safety and Health Guidelines | based on the nature of matters | ||
| Supplier/Outsourcer Audits | Annually | ||
| Supplier Surveys | based on the nature of matters | ||
| Customers | Customer Meetings | based on the nature of matters | Product Liability Customer Service Procurement Practices |
| Customer Satisfaction Surveys | Annually | ||
| Customer Audits | based on the nature of matters | ||
| Customer Surveys | Annually | ||
| Employees | Labor-Management Meetings | Quarterly | Labor Relations Regulatory Compliance Occupational Safety and Health |
| Employee Complaints Email | based on the nature of matters | ||
| Employee Welfare Committee Meetings | Monthly | ||
| Management Meetings | based on the nature of matters | ||
| Department Meetings and Performance Reviews | Regular | ||
| Internal Announcements | based on the nature of matters | ||
| Safety and Health Committee Meetings | Quarterly |
The company values customer feedback and takes a customer-oriented approach. We aim to deliver high-quality products and services in a timely manner, constantly improve our quality standards, and ensure complete customer satisfaction.
Contact：Mr. Wang, Customer Representative
Tel：03-578-2345 (Ext.8268)
The company prioritizes the well-being of its employees by practicing fair and humane management. We establish transparent communication channels to maintain a good relationship with our employees, and we ensure that their rights and benefits are in accordance with the Labor Standards Law.
Contact：Mr. Lin, Employee Benefits Representative
Tel：03-578-2345 (Ext.8130)
The company discloses various public information in accordance with legal regulations, but also has dedicated personnel, email box and phones to communicate with investors.
Contact：Ms. Hsu, Investor Relations Representative
Tel：03-578-2345 (Ext.8737)
The company follows the Ethical Corporate Management Best Practice Principles when dealing with suppliers. We encourage suppliers to participate in informal associations and conduct audit management to ensure quality and strengthen partnerships.
Contact：Mr. Chung, Supplier Relationship Representative
Tel：03-578-2345 (Ext.8228)