Stakeholder communication
As Etron Technology pursues sustainable business operations, we value the voices of stakeholders. Any individual or group that may have a significant impact on the company’s operations is considered a stakeholder. The company’s Sustainable Committee identifies key stakeholders based on the five principles of the AA1000 Stakeholder Engagement Standard (SES): dependency, responsibility, influence, diversity of perspectives, and tension of concerns. The main stakeholders identified are: employees, customers, suppliers, banks, government agencies, and investors。
Etron Technology consolidates the key issues of concern raised by stakeholders through daily communication with various departments and major stakeholders, which are then reviewed and analyzed by the Sustainable Development Committee. Additionally, the company refers to the specific themes of the GRI Sustainability Reporting Standards 2021 and SASB Industry-Specific Sustainability Accounting Standards to summarize 24 sustainable issues covering economic, environmental, and social aspects. This ensures that the company’s disclosures on E (environmental), S (social), and G (governance) aspects of sustainability information meet stakeholders’ expectations。
Etron Technology reports stakeholders communication status to the board of directors every year. Last report to the board of directors is in November 2023
| Primary Stakeholder Categories | Communication Channels | Communication Frequency | Concerned Issues |
| Government Agencies | Public Information Platform | based on the nature of matters | Regulatory Compliance Occupational Safety and Health Green Products |
| Corporate Governance Evaluation | Annually | ||
| Supervisory Authority Inspections | Annually | ||
| Policy Advocacy Meetings | based on the nature of matters | ||
| Official Correspondence | based on the nature of matters | ||
| Investor | Public Information Platform | based on the nature of matters | Information Security Product Liability Talent Development and Retention |
| Monthly Revenue, Quarterly Financial Reports | Annually disclosure | ||
| Shareholder Meetings | Annually | ||
| Corporate Briefings | Annually | ||
| Official Website, Phone, E-mail | based on the nature of matters | ||
| Suppliers/Contractors/Outsourcers | Supplier/Outsourcer Meetings | Weekly /Monthly | Regulatory Compliance Procurement Practices Information Security |
| Contractor Agreement Organizational Meetings | Annually | ||
| Construction Safety and Health Guidelines | based on the nature of matters | ||
| Supplier/Outsourcer Audits | Annually | ||
| Supplier Surveys | based on the nature of matters | ||
| Customers | Customer Meetings | based on the nature of matters | Product Liability Customer Service Procurement Practices |
| Customer Satisfaction Surveys | Annually | ||
| Customer Audits | based on the nature of matters | ||
| Customer Surveys | Annually | ||
| Employees | Labor-Management Meetings | Quarterly | Labor Relations Regulatory Compliance Occupational Safety and Health |
| Employee Complaints Email | based on the nature of matters | ||
| Employee Welfare Committee Meetings | Monthly | ||
| Management Meetings | based on the nature of matters | ||
| Department Meetings and Performance Reviews | Regular | ||
| Internal Announcements | based on the nature of matters | ||
| Safety and Health Committee Meetings | Quarterly |
The company values customer feedback and takes a customer-oriented approach. We aim to deliver high-quality products and services in a timely manner, constantly improve our quality standards, and ensure complete customer satisfaction.
Contact：Mr. Wang, Customer Representative
Tel：03-578-2345 (Ext.8268)
The company prioritizes the well-being of its employees by practicing fair and humane management. We establish transparent communication channels to maintain a good relationship with our employees, and we ensure that their rights and benefits are in accordance with the Labor Standards Law.
Contact：Mr. Lin, Employee Benefits Representative
Tel：03-578-2345 (Ext.8130)
The company discloses various public information in accordance with legal regulations, but also has dedicated personnel, email box and phones to communicate with investors.
Contact：Ms. Hsu, Investor Relations Representative
Tel：03-578-2345 (Ext.8737)
The company follows the Ethical Corporate Management Best Practice Principles when dealing with suppliers. We encourage suppliers to participate in informal associations and conduct audit management to ensure quality and strengthen partnerships.
Contact：Mr. Chung, Supplier Relationship Representative
Tel：03-578-2345 (Ext.8228)